Guide
How to build an AI HR helpdesk
HR teams spend their days answering the same questions. An AI HR helpdesk handles them instantly — here is how.
The repetitive-question problem
How much PTO do I have, what does the plan cover, how do I onboard — HR answers the same questions all day while the strategic work waits, and employees wait for answers that already exist in a handbook.
Answer from your own documents
An HR Helpdesk Agent answers benefits, policy, PTO, and onboarding questions from your own documents, instantly and around the clock, and escalates sensitive cases to a person.
Speed up onboarding
New hires get accurate answers from day one, so onboarding stops stalling on small questions no one is free to answer.
The result
Employees get instant, accurate answers, onboarding moves faster, and your HR team is freed for the work that needs a human.
Frequently asked questions
Where do its answers come from?
From your own HR policies, handbook, and documents, so answers match your actual rules.
How does it handle sensitive issues?
It escalates sensitive or complex matters to a human on your HR team, with context.
Related
See what an agent could do for your process
Book a working session. We pick one process, size what an AI agent could genuinely do for it, and advise honestly whether it is worth building.
Book a session