Legal

Privacy Policy

Last updated: September 28, 2026

RSVplan ("RSVplan", "we", "us", or "our") provides AI consulting and development services. This Privacy Policy explains what personal information we collect through rsvplan.com (the "Site"), how we use and share it, and the choices and rights you have. By using the Site, you agree to this Policy.

1. Who we are

RSVplan is based at 5900 Balcones Dr, Ste 100, Austin, TX 78731, United States. For any privacy question or request, contact us through the form on the Site.

2. Information we collect

Information you provide

When you submit our contact form, we collect the information you enter: your name, job role/title, work email, company website, and, optionally, the area you are interested in. We use this to respond to your inquiry.

Information collected automatically

3. How we use your information

Where required (e.g., under the EU/UK GDPR), we rely on the following legal bases: your consent (for analytics cookies), our legitimate interests (to run and secure the Site and respond to inquiries), and steps taken at your request to enter into a potential engagement.

4. How we share your information

We do not sell your personal information. We share it only with service providers who process it on our behalf, under contract, including:

We may also disclose information where required by law, or to protect our rights, safety, or property.

For callers and customers of the AI Receptionist, the providers that process call and text data are listed in section 12.

5. Cookies and analytics

We use a limited set of cookies. Analytics cookies load only after you accept them, and we honor the Global Privacy Control (GPC) browser signal. For details and controls, see our Cookie Policy, or select "Your Privacy Choices" in the footer to change your choice at any time.

6. Data retention

We keep contact-form submissions for as long as needed to handle your inquiry and any resulting relationship, and to meet legal, accounting, or security requirements, after which we delete or anonymize them.

7. Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to opt out of certain processing, and to appeal a decision. To exercise any right, contact us through the Site; we will respond as required by applicable law and will not discriminate against you for exercising your rights.

California (CCPA/CPRA)

We do not sell or "share" personal information for cross-context behavioral advertising. You can still limit analytics via the cookie banner, "Your Privacy Choices" in the footer, or by enabling Global Privacy Control, which we honor automatically.

Texas, and other U.S. states

Residents of Texas (under the Texas Data Privacy and Security Act) and other states with comprehensive privacy laws have similar rights, which you may exercise as described above.

EU/UK (GDPR)

If you are in the EEA or UK, you also have the right to withdraw consent at any time and to lodge a complaint with your local data protection authority.

8. International transfers

We are based in the United States and our providers may process data in the U.S. and other countries. Where required, we rely on appropriate safeguards for such transfers.

9. Security

We use reasonable administrative and technical measures to protect personal information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

10. Children

The Site is intended for businesses and is not directed to children. We do not knowingly collect personal information from children under 16.

11. Text messaging (SMS)

RSVplan operates the RSVplan Receptionist text messaging program. If you book or request an appointment through a business that uses our AI receptionist and give your mobile number for confirmation, we collect that number, your name and the appointment details, and we use them only to send you a confirmation text for a confirmed booking with your consent on the call, a reminder the day before if the appointment is more than about a day away, and replies to questions you text to the receptionist’s dedicated number. Business owners who subscribe to the service receive short service notices on the number they registered with us.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile phone numbers and messaging consent are never shared with third parties or affiliates for marketing or promotional purposes. Messages are transmitted through our telecommunications provider (Twilio) solely to deliver them to you.

Message frequency varies (typically one confirmation and one reminder per appointment). Message and data rates may apply. Reply STOP to opt out at any time and HELP for help. The full program terms are in our Terms of Service.

12. AI Receptionist service

Who is who. Businesses subscribe to the RSVplan AI Receptionist ("customers"). When you call or text one of those businesses ("callers"), we handle your information on that business's behalf and under its instructions, as its service provider. The business decides how it uses your information. The service is provided by RSVplan.

What we collect. From callers: your phone number, the call audio (recording), a written transcript and summary, and what you tell the receptionist, such as your name, the reason for your call and the appointment you want. From texts: the messages you send and receive. From customers: business details (name, hours, services, address, common questions, greeting), the owner's name, email and mobile number, and, if the business connects it, access to its Google Calendar to check availability and add appointments.

Recording and AI. The receptionist is an AI system, not a person, and says so if you ask. Calls are recorded and transcribed. Each business chooses its own greeting and is responsible for any notice about recording that the law requires. If you do not want to be recorded, you can hang up and contact the business another way. We do not use your voice to identify you, and we do not create voiceprints.

How we use it. Only to answer the call or text, book or request the appointment, send the confirmation and reminder you agreed to, send the business a summary, show the business its calls in its private account, keep the service secure, and fix problems. We do not sell it and do not use it for advertising.

Service providers that process it for us:

AI training. OpenAI and Anthropic state that they do not use data sent through their business APIs to train their models, and that they keep it no longer than 30 days unless the law or abuse monitoring requires longer. Retell's terms allow it to use call data to develop and improve its AI models only after the data has been de-identified and aggregated. The consumer ChatGPT and Claude apps do not receive this information.

How long we keep it. Recordings and transcripts held by Retell are deleted automatically 30 days after the call. Call summaries, transcripts, appointment and message records in the business's account are kept while the business uses the service and deleted within 30 days after it cancels, or sooner at its request. We may keep records the law requires, such as proof that you agreed to receive texts, for longer.

Your choices. To see, correct or delete information from a call, contact the business you called, or contact us through the Site and we will pass your request to that business and help it respond.

Health information. The receptionist is not designed to collect health information and does not ask for it. Dental and medical offices can order a HIPAA setup under a separate written agreement, configured according to that agreement and quoted separately.

Security. Data is encrypted in transit. Access is limited to the business's own account and to the staff who run the service. If we confirm a security breach involving personal information, we notify the affected business without unreasonable delay and give notices required by law.

13. Changes to this Policy

We may update this Policy from time to time. Material changes will be reflected by the "Last updated" date above.

14. Contact

Questions about this Policy or your personal information? Reach us via the contact form or by mail at 5900 Balcones Dr, Ste 100, Austin, TX 78731.