AI Agent
AI Personal Shopper
The AI Personal Shopper is a conversational commerce agent that guides each shopper like a great in-store associate — recommending the right products, answering fit and compatibility questions, bundling add-ons, and recovering carts — trained on your catalog, your policies, and your brand voice.
The problem it solves
Most store visitors cannot quickly find the right product, so they bounce or buy the wrong thing and return it. A static catalog and a search box cannot answer whether a product will work for a specific shopper, handle an objection, or rescue an abandoning cart — and generic chatbots frustrate more than they help. With cart abandonment near seventy percent, the lost revenue is enormous.
How it works
- Understands what each shopper needs and recommends the right products from your catalog
- Answers fit, compatibility, sizing, and policy questions in real time
- Suggests relevant add-ons and bundles to raise average order value
- Steps in to recover abandoning carts — all in your brand voice and within your promotions
What you get
- Higher conversion from the traffic you already have
- Larger average order value from smart bundling
- Fewer returns from better-matched purchases
- Your best salesperson, available to every shopper at once
Where it fits
- Considered purchases — electronics, furniture, beauty, where fit matters.
- Large catalogs — help shoppers navigate thousands of options.
- High cart abandonment — recover shoppers before they leave.
- DTC brands — deliver a premium, on-brand shopping experience.
Frequently asked questions
How is this different from a chatbot?
A typical chatbot answers FAQs. The AI Personal Shopper holds a real product conversation grounded in your catalog — recommending, handling objections, bundling, and recovering carts — trained on your policies and brand voice.
What does it improve?
It lifts conversion rate and average order value and reduces returns, by helping shoppers find the right product instead of leaving them to a search box.
Can it match our brand voice?
Yes — it is trained on your catalog, tone, and policies, so it sounds like your brand rather than a generic assistant.
Related
See what an agent could do for your process
Book a working session. We pick one process, size what an AI agent could genuinely do for it, and advise honestly whether it is worth building.
Book a session